Level 3 Customer Service Skills (CUS303)

CUS303
Course Description

Teacher in Charge: C. Free

The Customer Service Skills programme is a 28 credit, unit standard based course, aimed at those who are looking at a career in customer service. Students work towards completing their Level 3 Certificate in Customer Service Skills, an industry recognised qualification.  The course is designed to develop the skills and competencies required for success in the workplace.  Students must have access to a work placement, either through Gateway, part-time, or other work experience, where they can experience real customer contact, and can practise and apply the skills learned.  Support is given to provide students with these opportunities. Excellent attendance is required. 

All units of work are internally assessed and contribute credits towards NCEA Level 3.

Customer Service Skills is not an approved subject for University Entrance.




Course Overview

Term 1
Perfecting the skills and qualities of a sales person.

Term 2
Responding to customer complaints.
Managing the daily takings.

Term 3
Creating promotional materials and eye-catching displays.

Term 4
Demonstrating and applying in-depth knowledge of products.

Contributions and Equipment/Stationery

A4 Folder and Refill.


Credit Information
Assessment
Level
Internal or
External
Credits
L1 Literacy Credits UE Literacy Credits Numeracy Credits
U.S. 422 v4 Create in-store displays in a retail environment
3
I
3
U.S. 11817 v7 Serve customers face to face in a wide range of contexts
3
I
4
U.S. 11818 v6 Demonstrate and apply product and/or service knowledge
3
I
2
U.S. 11831 v7 Apply skills and qualities of a salesperson in a retail or distribution environment
3
I
6
U.S. 22013 v2 Create and maintain materials for presentation of products
3
I
4
U.S. 27229 v5 Respond to customer complaints in a retail or distribution environment during customer interactions
3
I
4
U.S. 28299 v3 Prepare cash for banking in a retail environment
3
I
5
Total Credits

Total Credits Available: 28 credits.
Internally Assessed Credits: 28 credits.