CUS303

Level 3 Customer Service Skills (CUS303)

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Course Description

Teacher in Charge: C. Free

The Customer Service Skills programme is a 28 credit, unit standard based course, aimed at those who are looking at a career in customer service. Students work towards completing their Level 3 Certificate in Customer Service Skills, an industry recognised qualification.  The course is designed to develop the skills and competencies required for success in the workplace.  Students must have access to a work placement, either through Gateway, part-time, or other work experience, where they can experience real customer contact, and can practise and apply the skills learned.  Support is given to provide students with these opportunities. Excellent attendance is required. 

All units of work are internally assessed and contribute credits towards NCEA Level 3.

Customer Service Skills is not an approved subject for University Entrance.




Course Overview

Term 1
Perfecting the skills and qualities of a sales person.

Term 2
Responding to customer complaints.
Managing the daily takings.

Term 3
Creating promotional materials and eye-catching displays.

Term 4
Demonstrating and applying in-depth knowledge of products.

Career Pathways

Contributions and Equipment/Stationery

A4 Folder and Refill.

Credit Information

Total Credits Available: 28 credits.
Internally Assessed Credits: 28 credits.

Assessment
Description
Level
Internal or
External
Credits
L1 Literacy Credits
UE Literacy Credits
Numeracy Credits
U.S. 422 v4
NZQA Info
Create in-store displays in a retail environment

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 3
Internal or External: Internal
Credits: 3
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11817 v7
NZQA Info
Serve customers face to face in a wide range of contexts

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 3
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11818 v6
NZQA Info
Demonstrate and apply product and/or service knowledge

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 3
Internal or External: Internal
Credits: 2
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 11831 v7
NZQA Info
Apply skills and qualities of a salesperson in a retail or distribution environment

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 3
Internal or External: Internal
Credits: 6
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 22013 v2
NZQA Info
Create and maintain materials for presentation of products

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 3
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 27229 v5
NZQA Info
Respond to customer complaints in a retail or distribution environment during customer interactions

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 3
Internal or External: Internal
Credits: 4
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
U.S. 28299 v3
NZQA Info
Prepare cash for banking in a retail environment

Further assessment opportunities will not be offered for this standard inline with NZQA guidelines

Level: 3
Internal or External: Internal
Credits: 5
Level 1 Literacy Credits: 0
University Entrance Literacy Credits: 0
Numeracy Credits: 0
Credit Summary
Total Credits: 28
Total Level 1 Literacy Credits: 0
Total University Entrance Literacy Credits: 0
TotalNumeracy Credits: 0